Frequently Asked Questions

Everything you need to know about your Ninepine shopping experience.

What is Ninepine's shipping policy?

We offer standard and express shipping worldwide. Orders are typically processed within 1-2 business days. Shipping times vary by location, but most domestic orders arrive within 3-5 business days.

How do I initiate a return or exchange?

We offer a 30-day return window for all unworn items with original tags attached. To start a return, visit our online Returns Portal with your order number and email address.

How should I care for my Ninepine garments?

To maintain the longevity of our technical fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid using fabric softeners or bleach.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna in select regions.

How do I find the right size?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a compression fit.

Are your products sustainably made?

Sustainability is at our core. We prioritize recycled materials, ethical manufacturing practices, and timeless designs to reduce environmental impact and discourage fast-fashion waste.